Jiaolong Cheng
Postgraduate Research Student
Academic and research departments
Centre for Digital Transformation in the Visitor Economy, Surrey Hospitality and Tourism Management.Â鶹ÊÓƵ
My research project
When high-tech meets low-touch: exploring customers’ experiences with high-tech and low-touch hotels in the post-COVID-19 eraThis project investigates customers’ experiences with HTLT hotels to identify strategies that can enhance the consumer experience by altering technological and service design.
Supervisors
This project investigates customers’ experiences with HTLT hotels to identify strategies that can enhance the consumer experience by altering technological and service design.